Grievance Redress Mechanism


Objective of the Grievance Redress Mechanism (GRM)

The Grievance Redress Mechanism (GRM) provides channels whereby stakeholders can voice their concerns (email, post or telephone) with ECPCGC pertaining to the Project and Participating Lenders policies, procedures and operations.  Stakeholders with concerns must download and complete the Grievance Complaint Form, and submit it to ECPCGC.


Further details can be obtained from the Grievance Redress Mechanism  and Guidance Notes for Participating Lender.